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FAQ

  • If you live within the Eanes School District, you are in our library's area. You are eligible for full family membership benefits.
  • If you live outside of Eanes, your taxes may support a different library.  We are not part of Austin Public Libraries.  You can still use our library though!  Here are your options:
    • A full Family Membership is $100 per year.  That's the cost of about 4 hard-bound books.
    • A Neighbor Card will allow you to check out 6 times including 2 DVD for $35 a year - the cost of about two movies.  The membership does not include access to digital resources such as Overdrive.  A free Neighbor Card is available for area teachers.  Ask at the desk!
    • Anyone who lives in Texas can borrow one item at a time with a Texshare Membership.
    • Everyone is welcome to enjoy our facilities, attend our programs, use our computers, and ask for assistance.
  • Please bring proof of residency to the circulation desk at either location. The staff will assist you in filling out the simple registration form.  You can use your card on the same visit!
  • Yes,  you will need to speak with the circulation staff
  • Yes, TexShare members can check out one item that is available at the time of your visit for free!
  • Late fines are 20 cents per day, per item.
  • The maximum fine on any overdue item is $3.
  • Books, Audio Books and Magazines are checked out for two weeks.
  • Movies and Children's DVDs are checked out for one week.
  • eBooks and eAudioBooks available from Overdrive are checked out for two weeks.
  • Yes, we have book drops at both library locations.
  • You are responsible for paying the cost of the item at the time the library purchased it. If you locate the item within six months of the date it was paid for and the item is in good condition, the replacement cost will be refunded to you.
  • Yes, items can be returned to either the Westbank Library or Laura's Library.
  • Books and magazines may be renewed twice if they have not been reserved by another library member.
  • DVDs can be renewed once if they have not been reserved by another library member.
  • Bluebonnet and Lone Star books cannot be renewed.
  • To renew an item from home, log in to your library account and select My Account. Next, click 'Items Out, Renew' and select 'Renew' for the items you wish to renew.
  • For Family/Lifetime Members, there is a limit of fifty items checked out per family card. Of the fifty items, ten can be DVDs. In addition, there is a limit of five items checked out from Overdrive, our digital library service.
  • For Neighbor Members, there is a limit of six items checked out per family card.
  • Bluebonnet and Lone Star books are limited to three each per family card.
  • If you need an item the Westbank Community Library District doesn't have, visit the Reference Desk or log in to your account online and request it where you see 'Is the library missing something'. We will either borrow the item from another library, purchase the item for our collection or let you know that we can't get the item.
  • Getting items from other libraries can take up to 30 days.
  • Getting items from other libraries is usually free but occasionally a library will charge for this service. We will let you know if this is the case before the request is confirmed.
  • For Family/Lifetime Memberships, there is a limit of ten reserved items, with no more than five of those items being DVDs.
  • For Neighbor Memberships, there is a limit of two reserved items, with no more that two of those items being DVDs.
  • To prevent missing reserve items while you are out of town, place a Reserve Deferral on your account. To do this, Log In to your account and select 'My Account'. Next, click 'Reserves' and select the 'defer' link. On the calendar, click on each calendar day you will be out of town.
  • Items are held for two days. So if you’re notified on Monday, you have the rest of Monday, all day Tuesday, and Wednesday to pick up the item. We remove the reserved item at close of business on Wednesday.
  • Yes, log in to your library account and select the item you want to reserve. In the window that opens, select 'Reserve Title', select a pick up location and how you want to be notified when the item is available and then click 'Place Reserve'.
  • The library will notify you with a phone call, text message, or email letting you know that the item is available for pick-up.
  • We do not take donations of magazines.
  • Yes, we accept book donations. Bring your gently used books to the Westbank Library location and place them on the donation cart in the foyer.